Privacy Policy

Trawelt (Trawelt Consulting d.o.o., Vlaška 72c, 10000 Zagreb, Croatia) is a boutique transformation consultancy specializing in Salesforce solutions for the travel and hospitality industry. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

a) Information You Provide to Us

We collect personal data that you provide voluntarily with your explicit consent:

• Name
• Email address
• Company (optional)
• Country (optional)

This information is stored in our web server database and retained for 12 months unless you request its deletion earlier.

b) Information Collected Automatically

For security and performance monitoring purposes, we collect:

• IP address

This information is retained for 30 days and then automatically deleted.

We process personal data under the following legal bases:

• Consent – When subscribing to our newsletter or submitting inquiries.
• Legitimate Interest – For website security and business communications.

We use the collected information for the following purposes:

• To notify users about updates regarding Trawelt’s products, solutions, and services via newsletters.
• To respond to inquiries, requests, or feedback.

We engage the following third-party service providers that may process your data:

• Google Analytics – Used for website traffic analysis. IP anonymization is enabled. See Google’s Privacy Policy.
• Twilio SendGrid – Used for sending emails and newsletters. See SendGrid’s Privacy Policy.
• Linode Cloud Hosting – Our website hosting provider.
• Embedded Services – Our website may include content from third-party platforms such as YouTube, Twitter, Facebook, Instagram, and Google Maps. These services may collect your IP address. Please refer to their respective privacy policies.

Under applicable data protection laws, you have the following rights:

• Right to Access – You may request a copy of your personal data.
• Right to Rectification – You may request corrections to inaccurate or incomplete data.
• Right to Erasure – You may request the deletion of your personal data, subject to legal limitations.
• Right to Restriction of Processing – You may request that we limit the processing of your personal data.
• Right to Object – You may object to data processing based on legitimate interests.
• Right to Data Portability – You may request a structured, machine-readable copy of your data.

To exercise these rights, contact our Data Protection Officer (DPO) at hello@trawelt.com. Requests will be processed within 30 days in accordance with applicable regulations.

Additionally, you may opt out of receiving marketing emails by clicking the “unsubscribe” link included in every newsletter.

• Personal data (e.g., name, email, company information): Retained for 12 months unless requested for deletion.
• IP addresses (collected for security purposes): Retained for 30 days before automatic deletion.

We do not store personal data in browser cookies. However, third-party services such as Google Analytics, YouTube, and Google Maps may store pseudo-anonymized data in cookies. Users can manage cookie settings through their browser preferences.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage users to review this policy periodically to stay informed about our data practices.

For any questions regarding this Privacy Policy or to exercise your rights, please contact us at:

Trawelt Consulting d.o.o.
Vlaška 72c, 10000 Zagreb, Croatia
Email: hello@trawelt.com